• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Gaming Pavilion - 15-cx0077wm

Long ago the battery of my HP Gaming Pavilion - 15-cx0077wm started bulging, so one day, after it started deforming the case, I decided to remove it. Now I am looking to buy a replacement but the support page does not show any info on the number part or some identifier to look for a compatible one. The AC adapter and laptop claim to work at 19.5V.

Any help is appreciated!

 

Daniel

1 REPLY 1
HP Recommended

Hi, Daniel:

 

Below is the link to the parts list for the notebook:

 

HP PartSurfer

 

The battery part number and description is:

 

917724-856
Assembly-battery 4CELL 70Wh 4.55Ah LI SR

 

You can contact HP's authorized supplier list at the link below and see if any of them have a replacement battery for your notebook.

 

The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...

 

Otherwise, you can do a search by the HP battery part number on Amazon or eBay and find a compatible aftermarket battery that references the HP part number.

 

Below is the link to the service manual in case you need it.

 

HP Pavilion Gaming Laptop Maintenance and Service GuideIMPORTANT! This document is intended for HP a...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.