Suspicios CPU motherboard noise

[Ombun]

I bought in January 2021 an HP laptop, with Intel i5 1135g7 processor, 11th generation, 16 GB RAM, 512 GB SSD. For about a month I noticed by chance that I hear an electric sound, a kind of continuous humming and with different intensities in the CPU processor area.
I have already contacted HP and they told me to send the laptop to the service for verification. After I received it from the service, I was informed that they changed the motherboard. When I turned on the laptop I found that the noise was still present and not receiving the motherboard changed as proof of replacement, I decided to send it back to service. After the second check the motherboard was again changed (I saved the Serial Number for the latest MOTHERBOARD and compare it) and the noise, just like the first time, was present. For these reasons, I decided to post my problem on the Intel forum and receive expert advice. The motherboard is Intel, model 87.FE and the laptop is HP 15S-FQ2012NQ.
I would have liked to know other opinions of expert users. So, it could be a manufacturing problem or design problem, since 3 motherboards were practically successively mounted on the laptop and the noise was always present?
Please help!

[praveenbv · Accepted solution]

Hi@Ombun, Welcome to the HP Support Community!

As I understand you want to sound taking noise,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you know that the fan is system-managed and cannot be changed manually?

Does the computer shut down due to overheating?

Have you recently made any changes to the computer before the issue started?

Have you tried to update the drivers and the Bios?

If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.

If your device is overheating, please remember the below information:

NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

I would suggest you refer to the support documents as this will help you in resolving the issue.

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this link to know how to use HP support assistant.

HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

Updating your Notebook computer BIOS

Keeping notebook air vents clear and clean

Increasing the efficiency of the notebook to reduce heat

Using Windows Task Manager to identify corrupt processes

Selecting power save settings to shut off your computer when it is not in use

HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

[Ombun]

Hi, 

Thank you for your message. I will answer to each suggestion :

Did you know that the fan is system-managed and cannot be changed manually? YES 

Does the computer shut down due to over heating? NO

Have you recently made any changes to the computer before the issue started? NO

Have you tried to update the drivers and the BIOS? ALLREADY DONE THAT 

If your device is overheating, please remember the below information:

NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases GREATLY. I INSTALLED TEMP APP AND THE TEMPERATURE IS RYSING TO 45 GRADE CELSIUS ÎN THE FIRST 5 MINUTE OF USING, THEN THE FAN IS STARTING. 

Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same. I DID NOT CHANGE ANYTHING TO THROTTLING OR OVERCLOCKING. ALSO I DONT USE THE LAPTOP FOR GAMING. 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this LINK. ALLREADY DONE THIS. 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC. ALLREADY DONE THIS. 

HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

Updating your Notebook computer BIOS

Keeping notebook air vents clear and clean

Increasing the efficiency of the notebook to reduce heat ALLREADY DONE THIS. 

Using Windows Task Manager to identify corrupt processes

Selecting power save settings to shut off your computer when it is not in use. ALLREADY DONE THIS. 

PLEASE NOTE THAT THE MOTHERBOARD WAS REPLACED ÎN SERVICE 2 TIMES AND THE NOISE WAS STILL PRESENT. 

PLEASE TELL ME WHAT TO DO!