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‎08-21-2024 11:07 AM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D127AV)
Operating System: Microsoft Windows 11

Swelling in my Keyboard has occurred, the central portion has expanded needs immediate attention. 

1 REPLY 1

‎08-21-2024 11:22 AM

HP Recommended

It sounds to me like your notebook's internal battery has begun swelling to a point where it is beginning to stress and damage the components of the notebook.

 

I recommend that you remove and replace the internal battery as soon as possible to prevent further stress/damage to the notebook.

 

Below is the link to the service manual.

 

h10032.www1.hp.com/ctg/Manual/c07888733.pdf

 

Battery swelling normally happens as a result of leaving the battery in a constant 100% charge state.

 

Don't keep the notebook plugged into A/C power 24/7/365.

 

See this link for how to get the most life out of your notebook's battery:

 

HP Notebook PCs and Chromebooks - Improving battery performance | HP® Support

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