Swollen Battery on HP Elitebook 840 G3

[fikivov45]

Hello everyone,

I own HP elitebook 840 G3 for some time and i use it for work and so far there were no issues, however recently i started seeing some changes to laptop exterior, battery seems to have swollen up and is pressing the touchpad from bellow and its starting to effect the touchpad and its response, i can no longer close the laptop entirely, when i try to there is like few cm gap.

My laptop is still under waranty until 8/16/2019 .

Laptop was bought in Serbia, so i am wondering if i the battery  can be replaced under waranty and where can i do it.

Thanks in advance for helping me resolve this.

[rick-s · Accepted solution]

@fikivov45

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[fikivov45]

Thank you rick-s i will wait for the private message.