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‎11-05-2018 08:07 AM

HP Recommended
Product: Hp spectre x360 convertible 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

Lately I've noticed my spectre x360 has had the battery swell. It's swollen up to the point where the track pad sticks out slightly and the bottom plate/cover sticks out as well. It still performs normally, but I've stopped using as I'd rather not make the battery any worse than it's already become. Unfortunately I'm out of warranty as well. It just seems so odd that the battery can swell that quick from not even being used as a daily pc. 

2 REPLIES 2

‎11-05-2018 08:15 AM - edited ‎11-05-2018 08:16 AM

HP Recommended

@Tb317

 

Let me notify the "Mods" about this.

 

Lets see what they think???

 

REO

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‎11-05-2018 09:01 AM

HP Recommended

@Tb317

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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