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Melinda09
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Message 1 of 2
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HP Recommended

Swollen Battery

‎01-19-2020 06:09 PM

Product: Pavillion Laptop
Operating System: Microsoft Windows 10 (32-bit)

My battery is swelling and distorting the keyboard. Did the battery check and it says 'OK'. I purchased the laptop in 2014 - returned it (defective) and same one a month later (from Costco). Not under warranty anymore. What the heck? Swollen battery=not good! At least send me a replacement battery HP. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Swollen Battery

‎01-22-2020 08:20 AM

@Melinda09 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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