Swollen HP Pavilion Gaming battery

[IgorVoynov]

I purchased this laptop 04.03.2019, so the warranty just expired. When i decided to upgrade RAM modules on my laptop - i find swollen battery. Im afraid swollen battery can damaged my laptop. So serious problem after one year using? -It's looks not normal. Will HP do anything to resolve this?

[Dragon-Fur]

@IgorVoynov 

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@IgorVoynov wrote:

I purchased this laptop 04.03.2019, so the warranty just expired. When I decided to upgrade RAM modules on my laptop - I find swollen battery. I'm afraid swollen battery can damaged my laptop. So serious problem after one year using? -It's looks not normal. Will HP do anything to resolve this?

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The answer is maybe, though our Community cannot make the claim or ask the question for you.

Product introduced September 2018

If the warranty has been extended, you can find that using Check Warranty:

HP Customer Support - Product Warranty Check

Regardless of all else, Yes, the battery must be removed from the computer to prevent any further damage.

Maintenance and Service Guide

Page 39

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HP Gaming Pavilion - 15-cx0402ng

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[Betty0610]

@IgorVoynov

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.

[Dragon-Fur]

@Betty0610 

Thanks, Betty!

[IgorVoynov]

Unfortunately - Lubov Dedkova from HP Inc Customer Relations Team, said i can't get new battery instead swollen battery for free. Yeah, dear HP laptop users, be ready, if you bought new laptop - it can be break after one year carefully using. Prepare your money to repair your laptop. HP - will not help you. In my case factory defective battery (im sure - it's defective from factory) because it's not normal situation when on new laptop, battery can be swollen so fast. A swollen, potentially flammable battery is a serious safety issue. But HP dont care about safety their members. It was my first and last time when i bought anything from this company.

[Betty0610]

We've re-escalated this case. We shall keep you posted.

Thanks!