Swollen battery and bulging back panel

[GregZZZ]

I have the same problem many people posted here. It seems most were luckier than me that they got quick responses. I have been waiting for longer and got nothing.

About 2 years, same swollen battery and bulging back panel. 

[GregZZZ]

wondering why the pictures I posted got removed. 

[Dragon-Fur]

@GregZZZ 

Bloated battery needs to be replaced.

Two choices - actually three:

• Purchase and change out the battery yourself for the expense of having to purchase said battery.
• If the computer is in Warranty, contact HP World-Wide Support, submit a case, prepare to send the computer to HP for repair.

Third, unofficial option

• Wait for an agent to find your message, evaluate the content, and perhaps respond.

Some people do opt for the third option - "bloated" battery is a sensitive subject for some.

The fastest option is to purchase and replace the battery.

We can provide the information to help you replace the battery - let us know.

There is also video available.

The basic information you need is located in the Service Guide for your computer.

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[GregZZZ]

Thanks for the reply. 

I did see many people got the unofficial option, such as in the thread #M465244, also out of warranty.

I guess my best choice is to wait for it while praying the battery doesn't explode on the top of my lap. 

[GregZZZ]

Thank you for your opinion. 

I totally agree with you batteries can easily go wrong, we all saw what happened to Samsun Galaxy Note 7. 

Still, for a somewhat high-end HP Spectre X360 Convertible, barely 2-year old with a swollen battery, I can't say it is not disappointing. I have many other laptops, cell phones, and tablets, this is the only one with such a problem. 

[GregZZZ]

OK,  now the triangle yellow signs on the images have become red some prohibition red circle signs.

So I would assume that means they don't allow me to publish those pictures of the swollen battery and the bulging back panel.

I am shocked by the censorship. Probably those pictures of the HP product defects are too scary to show to the public. 

[GregZZZ]

[GregZZZ]

it doesn't look like my issue would get any agents' attention and I am not allowed to post pictures. interesting situation. 

[GregZZZ]

I started speaking to myself here. 

[GregZZZ]

very disappointed.