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- HP Community
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- Notebook Hardware and Upgrade Questions
- Re: Swollen battery and warped case

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12-29-2021 12:47 PM
I have the same issue as others with swollen battery, expanding/warping the case and impacting the keyboard and touchbad. I need to order a new one but can't seem to find it on HP's site. I saw replies with chat or phone option but since mine is out of warranty, there are no phone numbers or chat options listed after I entered with my laptop serial info. I also filed the request online and HP email came back "case closed" without any resolutions....
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Accepted Solutions
12-29-2021 01:25 PM
Pages 29-31 of the Manual show how to replace the battery:
6-cell, 84-WHr, 3.7-Ahr, Li-ion battery 928372-855
This is a compatible 3rd party battery I would not hesitate to use in my own laptop:
But if you want original HP product:
https://www.ebay.com/itm/393540842126?hash=item5ba0dcb28e:g:Wt0AAOSwFophLIZv
HP will not have this battery in its Store so you have to go to online shops to get it.
Post back with any more questions and please accept as solution if this is the info you needed.
12-29-2021 01:25 PM
Pages 29-31 of the Manual show how to replace the battery:
6-cell, 84-WHr, 3.7-Ahr, Li-ion battery 928372-855
This is a compatible 3rd party battery I would not hesitate to use in my own laptop:
But if you want original HP product:
https://www.ebay.com/itm/393540842126?hash=item5ba0dcb28e:g:Wt0AAOSwFophLIZv
HP will not have this battery in its Store so you have to go to online shops to get it.
Post back with any more questions and please accept as solution if this is the info you needed.
12-30-2021 05:57 AM
Uhhh....yes it will
Battery, 6-cell, 79-WHr, 3.43-AHr, Li-ion 902499-856
Post back if you need more help. I did not look up a genuine battery although I am sure one can be found.
01-01-2022 01:06 PM
I am having the same problem.....computer began running hot so I suspect a battery issue is at the heart of the problem. What can be done to fix this? I believe my laptop is still under warranty....can I get a replacement? Looking forward to your reply.
Bob8204
01-02-2022 06:05 AM
Not up to me. Pretty sure HP will not replace it just on the suspicion it might be the battery. At a minimum you should run a diagnostic test on the battery.
https://support.hp.com/us-en/document/ish_2268927-1713329-16
01-12-2022 09:34 PM
Mr. Huffer, I am so grateful for your help with my HP Spectre swollen battery issue. The information you provided solved my problem. It was precise with the link to the manual and suggestion on parts. You are truly an angel to us all.