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HP Recommended
HP Spectre 13 v000nf
Microsoft Windows 10 (64-bit)

Hi,

 

I noticed that the bottom left of my laptop case has opened up, and the bottom plastic clips of the case are even broken, I cannot close it anymore:

IMG_20200113_124836.jpg

I opened to laptop to check what was going on and noticed that the battery had swollen very badly, like 3 times its normal size, it pushed so hard on the case that it broked it and opened it:

IMG_20200113_122810.jpg

The laptop is no longer under warranty and the technical support was pretty much useless, they asked me 415€ to repair it, which I refused since it's very expensive... 

 

I checked for a brand new battery and cover on the hp website to replace it by myself (I can do it) as a cheapest option but it looks like they are out of stock, hence my question: can I continue to use it like that or are there any safety issues

 

The laptop (dell) of a co-worker has already exploded and was on fire in the middle of the open-space at work, I wouldn't like my laptop to explode like this, especially if it is placed on my body while watching a movie. But I don't really know if there is a risk or not ?

Second question: Considering the expensive price of the Spectre laptop, I don't really have the money to buy a brand new one. If there is a safety issue, I just need a new battery and bottom cover, can I find a reseller somewhere that ships to France ?

 

Thanks for your help 😄

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @tony075

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @tony075

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.