• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-13-2019 01:53 AM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

My battery has swollen on my Spectre, I purchased it around 2015 and the warranty have expired 😞 I have tried to find a replacement battery but cant there is none in HPs store.
It gets more swollen everyday and I guess it will stop working soon, I really need this computer and it was very expensive. This is also my second HP this happend with. 

Is there anything to be done except toss this a way and purchase a new one? I guess I thought this would last longer then a couple of years.

5 REPLIES 5

‎08-13-2019 02:47 AM - edited ‎08-13-2019 02:48 AM

HP Recommended

What is the complete product number of your notebook?

 

A swollen lithium battery is actually quite a serious safety  and fire hazard. I recommend not using it until the battery has been replaced.

 

The battery can be replaced at a PC or notebook shop. I can provide a part number and an online source to purchase the battery if you will provide complete identification of your notebook.

 

Help us to help you by posting the following information.

 

1.  The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-13-2019 02:52 AM

HP Recommended

Thanks,

It´s a HP Spectre x360 - 13-4104no (ENERGY STAR)

This is the Product number: T1M46EA#UUW

I live in Sweden (guess that makes its harder to get a replacement battery)

Was this reply helpful? Yes No

‎08-13-2019 08:52 AM

HP Recommended

@Yveliss

 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
Was this reply helpful? Yes No

‎08-14-2019 08:18 AM

HP Recommended

Here is a link to a search I did in Sweden for the replacement battery for your notebook. The battery is available in your country.

https://www.google.com/search?rlz=1C1CHBF_enNL851NL852&ei=2BdUXcPTMJSHk74Pzb6K6AU&q=HP+789116-005&oq...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-15-2019 12:28 PM - edited ‎08-15-2019 12:32 PM

HP Recommended

Hi,

 

I have responded via private message.

 

Regards,
GeorgeSoMe

-HP Social Media Support

 

I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.