Synaptics Touchpad Works Wrong

[orcun]

So when i use 3 finger up and down in native windows apps touchpad makes them do random stuff (for example instead of minimizing in setting it activates search bar and in movies app it performs pause and play not working apps continues onenote weather mail ....)so it's need an update i think but will it ever came??

the touchpad is synaptics, version is 19.5.35.42

[Riddle_Decipher]

@orcun Welcome to HP Forums Community!

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[orcun · Accepted solution]

i upgraded the touchpad driver from support site but i doesnt show up in hp support assistant when i install version 1903 of the driver the issue is gone and it works awesome thanks for the help 

[Echo_Lake]

@orcun
Glad to hear that the issue is resolved. 
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel our post solved your issue, it will help others find the solution.
Have a great day!