System Extensive Test Failure

[HardWeasel]

Hello. I've been trying all sorts of method to try and fix my laptop. It seems a hard drive problem has been causing all sorts of things to go wrong: All browsers crashing as soon as I search something or it starts loading, I'm unable to upgrade to Windows 11 and cannot even reinstall windows 10 using Microsoft installation media for a clean install (ironically telling me this laptop can't run Windows 10 while it is running on Windows 10), and etc. I've tried everything from all the repair options (sfc /scannow, dism image checker, chkdsk /f) to all the repair software I could find. At first I thought there were some major corruption going on since at first I wasn't even able to use the repair commands sfc /scannow and dism but those are now up and running now despite not fixing the actual problem; I've looked around and concluded I have a hard drive issue and tried the HP system extensive test only to get a failure id - 9U7F28-85RC9F-XD7X6J-60RB03 and the only failed check being the Short DST of my Hard Drive. Does anyone have any ideas on what I should do now?

[Paul_Tikkanen]

Hi:

Enter the required information at the link below and it will generate a report of the problem and the most likely way to fix it.

HP Customer Support - Service Center

You will probably need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure:

HP Notebook PC (Intel)HP 250 G4 Notebook PCHP 256 G4 Notebook PC Maintenance and Service Guide

If you decide to proceed with the drive replacement, I recommend you replace the 2.5" mechanical hard drive with a 2.5" SATA solid state drive (SSD).

Something like this:

Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...

After you replace the drive, you should be able to clean install W10.

After you get W10 installed and if you are interested in installing W11 24H2 on your PC as is, watch this video:

How to install Windows 11 24H2 on Unsupported PC (Early Access) 2024 (youtube.com)

Download the W24H2 ISO file and use that (3rd option).   

Download Windows 11 (microsoft.com)

You can download the free 7-Zip file utility from the link below.  The top line is for 64 bit.

7-Zip

You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build.

Other than that, your PC will continue to get the monthly cumulative and other updates.

That's only a minor inconvenience to have continued OS support beyond October of 2025.