System test failure of battery check

[ndyashas]

My laptop made a short crackling sound and shutdown midway while I was working on it. The laptop was charging while this happened. Subsequently, the laptop would only switch on if the charging adapter was continuously switched on. It continues to switch right off as soon as the power adapter is disconnected.

On running the fast system test, these were the output:

Battery Check : Primary - Replace (42)

Primary : Logic State - Very Weak (70), Charge State - Blown Fuse (42)

Failure ID: RGE27T-86SA6Q-MFPX6K-C08203

 

After the event, the charge % of the battery shown from the OS ( Both Windows, and Linux) was gradually decreased from 86% ( when the fuse blew out) to 0% over a course of ~5 weeks. I was unable to reach out to local HP care centre due to the unfortunate COVID-19 situation. So, I'm speculating that the battery is fine, however the fuse needs to be fixed.

The laptop is still under warranty, and I'm pretty sure the damage is due to fuse blowout. Can I get a more detailed response on how I may proceed. Thank you.

[Kumar0307 · Accepted solution]

@ndyashas, Welcome to the HP Support Community!

Thank you for the detailed information. The issue here is with the battery. It has gone bad with a failure code 601. As the computer is still under warranty, please reach out to the HP Support in your region regarding the service options.

Keep me posted for any other assistance.

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