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I too have had this blue screen with a horrible sound! Me and my husband both went to Best Buy and bought the same computer (2) HP beats audio, AMD A8. We bought it because the 1TB was so enticing. But we BOTH get this blue screen from the very 1st day. It seems to be when we are watching any videos via youtube, or when he is listening to music via DJ software. Its horrible! I am going to try some of the suggestions and I will report feedback soon. Wish me luck lol.

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I got a fan (sits under the computer) for my laptop and just got a system thread exception not handled  atikmdag.sys

soits not the cooling fan problem.

I got the fan becasue the laptop fan was going mad - very noisy - and I also had to update the bios (HP

told me to because there was some issue with the fan controller or settings  on the laptop ( I assume)

 

Anyway - the cooling problem isnt the issue.

I dont think much of having to buy a cooling platform by the way - I bought this machine expecting it

to work properly. Also - I am concerned that HP seem to be guessing at the  system thread exception problem - it is something serious -

Ive seen comments fr example on the following web page:

 

http://www.sevenforums.com/bsod-help-support/336910-bsod-random-situations-caused-atikmdag-sys.html

which indicate that    Realtek Gigabit Ethernet driver   and   ATI driver   both need to be unistalled and replaced

 

 

I havent tried all this.  Hopefully HP will come up with something organised....

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z_man,

I did this and 2 days later I had the problem again - there must be more to it...

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I also ran CCleaner, and reset the script time out in Mozilla Firefox, but figured those were unrelated.

I have had no probelms since, thought if it worked for me should work for others.

 

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So I updated adobe and firefox browser and this crappy laptop keeps on crashing like crazy!!

 

So we'll have to deactivate hardware accelerators till the endof the world? 

 

I wouldn't recommend this **bleep**ty thing to satan himself.

 

HP so disappointed this is my third HP laptop and it'll be the last for a long time to come!!

HP Recommended

I have been experiencing the same blue kill screen  and downloading the CC Cleaner has just amplified the problem.  Before it would happen 2 or 3 times a day now it is happening every 60 seconds or so!!   CC cleaner is not the solution to this problem.   I have tried resetting my computer to an earlier configuration without any success of eradicating the problem. 

 

Has anyone out there ACTUALLY managed to solve this particular problem?  At this stage  I'm looking for proven advice not conjecture.

 

Many thanks

HP Recommended

I use CC Cleaner and get this error all the time

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.