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Revans84 Tutor
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System_thread_exception_not_handled (atikmdag.sys) Help

HP 15-g057cl Notebook PC
Windows 8.1

This just started to happen a few days ago and now happens several times a day and is very annoying. A blue screen of death pops up saying my computer needs to restart due to error: System_thread_exception_not_handled (atikmdag.sys)

 

Please help me resolve the problem. Like I said up until a few days ago this never happened but now it happens several times a day at random times.

 

Thanks,

Ryan

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Revans.

 

Try disabling hardware acceleration in your browser and in flash.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Revans84 Tutor
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Ok I will try that. I went into options with firefox and disabled it, but how do I do it for flash? Thanks.

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Revans.

 

Look here.

 

https://forums.adobe.com/thread/891337

 

REO

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Revans84 Tutor
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I went to that link for step 1, but couldn't find the section it was referring to for step 2.

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Revans84 Tutor
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The error happened again 5 minutes ago just to let you know.

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System_thread_exception_not_handled (atikmdag.sys) Help

Revans.

 

Try this.

 

http://download.cnet.com/CCleaner/

 

REO

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Revans84 Tutor
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I downloaded and ran the CCleaner program and it deleted a bunch of files. I will let you know if the error still occurs, thank you.

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ValkyriQueen Honor Student
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Please let us know if this works! Having the exact same problem at the moment on a similar model laptop and want to hold off sending for repairs if I can help it.

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SimplyKK Student
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Did this fix your issue?

 

I purchases the Model: 15-f111dx from Best Buy on 1-9-15 and it was working beautifully. I did install a flash update driver on Friday in the am and by the evening it was giving me the not so beloved blue screen error as well. It happens when I am working in internet borwsers and as you know with zero warning. BB has recommended that I bring it back for a different model but they don't have one.

 

I would love to NOT have to return the laptop and look for a new one if possible. Please update us.  ;- )

 

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