Systemic Hardware Failure - Multiple Components Affected - Escalation Requested Device: HP Victus 16

[danieletab]

Device: HP Victus 16 (Intel i7-14700HX + RTX 4070) - One month old
BIOS: F.16 (issue also present in F.15)

My new Victus 16 is experiencing systemic hardware failures affecting what seems multiple components simultaneously. This is not an isolated GPU or driver issue, but appears to be a thermal management design defect causing cascade failures across the system for what i see. 

Consistent Event Viewer sequence of events after crashes during GPU-intensive task:

1. nvlddmkm Event ID 153 - GPU driver timeout/recovery
2. Win32k Event ID 267 - Windows graphics kernel crash
3. WHEA-Logger Event ID 17 - Hardware error detection
   • "UncorrectableErrorStatus" on PCIe device
   • Controller Standard NVM Express (VEN_1344&DEV_5413) - Micron SSD controller hardware errors
4. Service Control Manager Event ID 7040 - System recovery mode activation

Temperature monitoring reveals:

• CPU consistently reaches 95-100°C during light tasks (confirmed by OCCT stress test)
• GPU usually operates at what i think is normal 60-80°C but still experiences what appears to be driver failures
• SSD controller experiencing hardware errors under what I think is thermal stress

Could this indicates inadequate cooling system design causing multiple hardware components to fail under normal operating conditions? Or a faulty cpu? Or else?

I have made a lot of testing and debugging in the last 2 weeks trying to resolve by myself and optimize:

- Multiple clean driver installation (NVIDIA + Intel Xe) via DDU

- Complete Windows 11 reset

- All sort of hardware and software diagnostics (from HP and Windows itself)
- BIOS F15 → F16 update (issue persists)
- Updated all drivers and apps via Windows Update and directly via HP or owner (Windows, Omen Gaming Hub, Hp, drivers, ...)

- Tried with Omen Gaming Hub and without

- Tried hybrid and discreet only gpu mode
- Hardware diagnostics (OCCT, MemTest, UEFI diagnostics and so on)
- Tested on battery power (crashes still occur)
- Professional application testing (Blender 4.5, DaVinci Resolve 19.4, TouchDesigner 2023 and 2025 experimental)
- Performance mode analysis (crashes in all power modes) and Nvidia Control Panel professional setup for any of the applications

The computer is now running smootly and super fast after all these upgrades... but it still crash randomly and often as at the beginning. It crashes after gpu intensive tasks, during simple gpu tasks, using app UI during gpu tasks, whenever something involve gpu for what i understand. The mouse freeze, the screen flash black and the app freeze or close by itself. A bunch of time bluescreen. Mainly just back to desktop.  

Applications affected, that I need for work: 

• Blender (GPU CUDA rendering + UI OpenGL operations)
• DaVinci Resolve (GPU-accelerated editing)
• TouchDesigner (Real-time GPU processing)
• OCCT/FurMark (Hardware stress testing)
• GPU-Z monitoring (crashes triggered by simple opening hardware monitoring during a gpu task)

I've identified similar Victus 16 and OMEN 16 threads with Event ID 153 in this forum, but my case I think differs:

• One of the other cases: No crashes on battery power (firmware AC power bug)
• My case: Crashes on both battery AND AC power + evidence of additional SSD controller failures

Could this indicates a more severe systemic hardware issue?

I think it is what it seems: a multiple hardware component failures due to inadequate thermal management in a one-month-old laptop. A design defect? A bugged item? A faulty cpu? It affects:

1. Cooling system inadequacy (CPU 95-100°C)
2. GPU driver stability (nvlddmkm timeouts)
3. Storage controller reliability (NVMe hardware errors)
4. System-wide stability (Windows Hardware Error Architecture detection)

I am here asking how to escalate to HP engineering team for:

• Hardware replacement under warranty
• Investigation of thermal design adequacy for this configuration
• Assessment if this represents a broader design issue with Victus 16 series with rtx 4070 or this is just a bugged item

Given the forensic evidence of systemic hardware failure documented and my need to use it for professional work consistently as soon as possible, I would like to request immediate replacement with a fully function item rather than repair of this unit. 

Additional diagnostic logs and detailed hardware monitoring data and tests available upon request.

Thank you for your assistance in escalating this matter appropriately. Cheers from Italy. 

[Kuroi_Kenshi]

Hi @danieletab,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for sharing such a detailed breakdown of your testing and findings, it’s clear you’ve already done a lot of work to troubleshoot this.

Before we move forward, could you confirm if you have already reached out to HP Support directly regarding this issue?

If yes, please send me your case ID in a private message so we can review and escalate accordingly.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once I have that information, we can work on getting this escalated to the right team for investigation.

Best regards,

[danieletab]

Hi @Kuroi_Kenshi, thank you for the prompt response!

I have NOT contacted Italian HP Support yet - I started with the community forum to get technical validation from experts first.

However, given these random systematic hardware failures, yesterday I initiated/open a case with Amazon's (the seller) repair service as a backup - they said that if I send them the PC before september 11, they will "attempt repair", and if unsuccessful, they will propose a refund if a new equal item is not available (as it seems).

However, I'd prefer working directly with HP if you can provide a faster resolution path. The technical evidence suggests this may be a broader thermal design issue with this specific configuration (14700HX + RTX 4070 in Victus 16), or a faulty hardware, affecting professional workflow reliability across multiple GPU-intensive applications.

Would HP engineering be interested in investigating this case? 
I'm hoping HP can resolve this faster than the Amazon repair process, as I need reliable professional computing ASAP. Ready to provide any additional technical data needed or proceed with a formal support case if suggested to do so. 

Best regards, Daniele

[Kuroi_Kenshi]

Hi @danieletab,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,