T and y + more keys are not working

[Mattie2]

I was doing normal things on my notebook when the keys specified no longer work.

T

Y

F10

CTRL

FN

TAB

ALT

(plus more possibly)

It was not dropped or physically damaged and happened out of the blue while I was using it. It was recently received back from hp for servicing.

Please help!

[Mattie2]

Strangely, the keys are working again! I don't know how any why.

[Jeet_singh]

Hi @Mattie2,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I Understand you were having issues with some of the keys on the keyboard stopped working. I'll be really glad to help you with this,

I'm glad to hear you got it working, In case if you come across any issues with the keyboard not working, please attempt to follow these steps here: 

Try performing a BIOS default on your PC and check if it helps.

To boot into BIOS turn on your PC, keep tapping the F10 key. You will boot into BIOS.

From the main or file menu select restore defaults, Select yes to confirm changes. 

Press F10 to save changes and exit.

First off, we need to establish if the issue is hardware or software related. In order to do this please perform a few steps. Let’s do a hard reset first.

Steps:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Replace the battery and reconnect the charger.

Then we need to check in the command prompt outside of windows to see if all the keyboard characters work correctly to isolate the issue correctly to a hardware or software failure.

Steps to do it:

• Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
• It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and “command prompt”
• Type all the keyboard characters in this black window especially the keys that do not work correctly.
• If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager.

Also, refer this article to further troubleshoot keyboard issues with your PC.

Let me know how it goes!

Have a pleasant day ahead!

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[Mattie2]

Hello! It seems the keys mentioned will work and then they will stop again and keep working after I spam them for a little bit. I will try what you have said in a minute!

Also, congrats on being a member for 1 year! (almost)

[Jeet_singh]

Hi @Mattie2,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 
 

Regards,

[Mau-Kal]

Hi there

I have the HP ProBook 430 G3 that jus stopped working on the stated keys.

I then unistalled the recent updates, flushed out power then resetted the PC to factory default in BIOS. This only worked for 5 minutes and the problem continued.

Please urgently help me!!!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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