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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B2AV)
Microsoft Windows 11

help tpm is not detected by windows and in settings it shows tpm is missing and in device manager tpm is hidden however tpm is available and enabled in the bios my bios does not have any other amd ftpm or such options and also secure boot is enabled in tpm management too tpm is not shown problem.jpgproblem2.jpgtpmbios.jpg

i have also tried clearing tpm state but the issue still persists i have also tried uninstalling and reinstalling tpm along with driver update but issue still persists please help

3 REPLIES 3
HP Recommended

@Akshaja, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Reset TPM from BIOS

Go to BIOS.

Set TPM State to Disabled → Save and restart.

Go back into BIOS, set TPM State back to Enabled → Save and boot to Windows.

This helps Windows detect the TPM again.

 

Update BIOS (If Available)

Visit HP Support, enter your laptop model.

Check if there’s a BIOS update — install it if available.

BIOS updates can fix TPM detection issues.

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

 

If Nothing Works:

Reset BIOS to defaults.

Then re-enable TPM.

Boot into Windows and check again.

 

Reference: HP PCs – Support for Windows 11 | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

HP Recommended

i have done all those steps and also reinstalled windows afresh still not solved also when i disable tpm and restart and again go into bios it shows tpm as enabled

HP Recommended

Hey @Akshaja

 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

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