• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
spectre x360 13-4003dx
Microsoft Windows 10 (64-bit)

I recently upgraded to windows 10 april 2018 edition and was given a warning that a firmware updated is needed for my processor. I followed the link to HP's site where I could find the available firmware updates. However, it seems like there are two entries for the same group of computers. Could anyone at HP verify if this is a mistake? Can I assume my model fits in the top category?

 

Thank you,

-nomezd

 

 

HP Spectre x360 Convertible PC (models 13-4100 ~ 4199)
SLB9660 TPM 1.2 ver. 4.43.257.0
SP82133
 
HP Spectre x360 Convertible PC (models 13-4100 ~ 4199)
SLB9665 TPM 2.0 ver. 5.62.3126.0
SP84318
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Well... Windows Defender can tell you which TPM version the system ships with. Open Windows Defender Security Center (double-clicking on the shield icon) and head to Device Safety -> Details for the Safety Management Program. Look on Specification Version. Then download the version of the TPM update that corresponds to the spec version.

View solution in original post

8 REPLIES 8
HP Recommended

@nomezd

 

From what I can see, depending on your current TPM version (1.2 or 2.0) you have to use the first or the second SP or you have to use both, the first one first then the second one.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thanks for your quick reply.

 

My only concern on using either of these executable files is that my model number is not listed at all. Instead, both links are for model versions 13-4100 ~ 4199; none are for 13-4000~4099.

 

Is there any way for HP to verify that this is NOT a mistake?

 

nomezd

HP Recommended

I had the same exact question and was also wondering if it was a typo. Did you end up installing it?

HP Recommended
I did NOT install it. Waiting to get confirmation.
HP Recommended
Is there an HP authorized support person that could verify this question for us?
HP Recommended

Same question here... my model is 13-4003dx

HP Recommended

Well... Windows Defender can tell you which TPM version the system ships with. Open Windows Defender Security Center (double-clicking on the shield icon) and head to Device Safety -> Details for the Safety Management Program. Look on Specification Version. Then download the version of the TPM update that corresponds to the spec version.

HP Recommended
Thanks @firehawkv21. That made it a lot easier to understand. It worked. And thank you @banhien for your earlier explanation
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.