Technical support is failure

[Apurv01]

My GPU fan needed to be replaced as it stopped working. I have contacted 3days through whatsApp the techincal team all have said that engineer will be sent in 3 days and in 24hr I will get update but a week has passed and no enginner has come. I want to know hp customer has service is so bad that they are lying and ignoring our responses. I don't know how to get this matter to higher ups as I already messaged SRS still no reply from then. Kindly help looking into the matter. 

[sandytechy20]

@Apurv01 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[CountyDiva]

I totally agree! HP created a case, emailed me the case number and had no record of it when I called to follow-up. I have 3 machines that require service. We have warranties for on site repair. I have been waiting 1 week. I have called and was told different information every time. 

The general 800 gave me the onsite number. When I called on site, you need a routing code to receive information.

The entire process needs to be overhauled. Support is horrendous!