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‎04-27-2016 02:06 PM

HP Recommended
Product: HP 2000
Operating System: Microsoft Windows 8.1 (64-bit)

Hi I have HP 2000-2d51eu, I'm not sure but I think I have problems with USB ports. I'm having problems while scanning multiple pages and saving them as one on Canon MF3010.  MF toolbox crashes and then says cannot communicate with the scanner. How can I test the USB ports if they work correctly?

1 REPLY 1

‎04-27-2016 05:27 PM

HP Recommended

Hi arnnny,

 

One way to test the hardware of your notebook is to use the UEFI diagnostics installed on your PC.

 

Check out this document: HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

 

The document will tell you how to open the UEFI diagnostics menu, you then want to look at the Compenent Tests, under which there should be an option to test your USB ports.  It is an interactive test, so you will need a USB device that you know is fully functional as the test will direct to to connect the device for testing.  Look for the USB Ports section in the document as it provides more details on how the tests are run.  Also, make sure whatever USB device you use works on another PC.  Something like a portable hard drive works well because it is easy to move and test on multiple PC's. The test will report if it finds any problems with the USB ports.

 

R

I am an HP Employee.
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