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‎08-12-2020 12:17 PM

HP Recommended
Product: Pavilion Dv2500
Operating System: Microsoft Windows 7 (64-bit)

Hello guys! I have a problem with my notebook after an unsuccesful BIOS upgade.  I started freezing and showing multiple screen images...

The original version was F.13,  I tried to upgrade to F.2E, but that seems it is not the right one to my notebook, could you please send a link from where I download the right file?

No problem if it's not the latest one, my goal is to put the notebook running OK again.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2020 03:42 PM

HP Recommended

Hi Paul, I did everything you told, but unsuccessful...

I´ll buy another board and go ahead, I want to thank you a lot for the help, that is a lesson to me for the future.

 

My best regards,

Vagner

View solution in original post

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5 REPLIES 5

‎08-12-2020 12:27 PM

HP Recommended

Hi:

 

The oldest file I could find is F.25.

 

This is for notebooks with the Intel processors.

 

ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38252.exe

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‎08-13-2020 04:32 PM

HP Recommended

Hi Paul, I downloaded the file and udated the BIOS, nothing changed.  

I really don't know what to do, maybe I've lost my board...

 

Sometimes it works well, but most of the times it is like the photos show:2020-8-9 20-5-57.jpg2020-8-9 20-7-46.jpg2020-8-10 21-22-47.jpg

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‎08-13-2020 04:55 PM

HP Recommended

Hi:

 

Sorry that reverting the BIOS didn't help.

 

I have two suggestions you can try and that is all the help I can be regarding the issue you are having.

 

1.  Go into the BIOS and set it to its defaults, save the settings and exit.

 

If the problem still persists after doing that, then...

 

2. Perform a hard or forced reset of the notebook.

 

See this link for how to do that...

 

https://support.hp.com/us-en/document/c01684768/

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‎08-14-2020 03:42 PM

HP Recommended

Hi Paul, I did everything you told, but unsuccessful...

I´ll buy another board and go ahead, I want to thank you a lot for the help, that is a lesson to me for the future.

 

My best regards,

Vagner

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‎08-14-2020 03:56 PM

HP Recommended

You're very welcome.

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