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HP Recommended
Pavilion 17-ab203ng
Microsoft Windows 10 (64-bit)

I have never dropped the laptop. I have never spilled anything on it. I have never dropped anything on it. I can't imagine it ever got physically stressed.

Last week I closed the laptop and it went to sleep as usual. But when I came back and opened it, it wasn't running any more.  I tried to start it up without success. (I followed a start up issue guide. Remove the battery hold the boot button for 60s. Start without battery. Start with battery etc.) Later I noticed, that the charging LED didn't light up. The boot button LED didn't light up either.

When I picked it up I noticed that something inside was loose. When I opened it I saw the following:The exploded PCH.The exploded PCH.

The PCH (Platform controller hub) had shattered. I have never seen anything like that. I was really happy with my device and I am sad to see die on such a weird and uncommon hardware defect. I couldn't find a replacement mainboard anywhere and sending it in to repair would cost me 400EUR which isn't worth it.

Mainboard overview:

The whole mainboardThe whole mainboard

I would like to know if hardware defects are common with HP laptops because if that's the case my next laptop won't be a HP for sure. I expect my laptop to work for at least 5 years if it has been handled with care (no dropping, spilling, etc). I bought this laptop for 1300EUR 3 years ago. I would also like to know if I did anything wrong that could have caused this.

Disclaimer:

I installed an additional SSD in the top right after two years of use (one year ago).

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @raldone02

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @raldone02

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

The customer support was very nice. Their reparation offer not so much "416,87 €, instead of 4890,44 €" instead I received an adequate compensation for the weird hardware defect.


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