The Power button on HP USB-C G4 Docking doesnt work

[Chrixy]

Hello,

I have a USB-C G4 Docking setup to my Elitebook PC, but the power button on the docking doesn't do anything. It won't turn on my PC.

I've tried to disconnect the docking from my PC and connect it to someone with the same PC as me to see if there was something wrong with the docking, but it worked then. So the docking is working.

So is it a setting in my PC that does this? The Power button on my PC works, but not on the docking.

Hope for a quick reply 😄

Regards Chrixy

[T_V_D]

Hello,

we are having exactly the same issue with some pieces of Elitebook 840 G5 and Elitebook 850 G5, but some other works just fine with the power button. It has to be depedending on SW configuration, but so far I didn't have time to seek the differences (driver, BIOS, OS updates?).

Did anybody find the root cause?

Thanks

[realmx2]

@T-V-D Did you come up with a solution, we bought identical laptops and docks and one works and the other does not. On the one that works though I remember spending more time making sure some things were up to date.