The battery will briefly charge, then stops charging. Plugged in, not charging.

[Boonie99]

Internal battery.

The battery will not properly charge.   I plug in the cable and it will charge briefly, then show “plugged in, not charging”.    I unplug it, put it back in, and again will charge for a few seconds before stopping.    This happens are varying % full levels.

I tried uninstalling / reinstalling the driver for the Compliant Control Method Battery – no impact.

I ran HP assistant diagnostics:

a) with it plugged in,  = “fail” error failure code  0LMP02-000000-..... 

b) with it unplugged = “pass”

I ran a component diagnostics via HP downloaded program for the BATTERY:

a) with it plugged in = “fail” error failure code 0LMP02-8AM91J-.......

b) when unplugged  = “pass”

I ran a component diagnostics via HP downloaded program for the AC Adapter:

a) with it plugged in = “fail” but without giving an error code

Both of the failed codes make reference to:   Primary_TestresultString: BLOWN_FUSE

So, in summary,

- it will charge sometimes, but only briefly

- the blown fuse would be a red-herring as surely that is a yes/no question, not sometimes ?

- the battery test returned a pass and a fail depending on whether it was plugged in

- the ac adapter returned a fail without a code

- as it charges every time I plug it in, it wouldn't be the cable?  A problem with that would be more random?

Any ideas would be much appreciated.

[A4Apollo]

Hi! @Boonie99, Thanks for stopping by the HP Support Forums!

I understand you are getting plugged in not charging error on your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

Please provide the product number of your PC to assist you better.

As you mentioned you are getting error plugged in not charging on your PC.

Check if the pin inside the DC or charging port is bent or broken.

Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Also, Try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon.

If the issue persists try updating BIOS and chipset drivers on your PC and check if it helps.

You can update the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot battery issues with your laptop.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the hardware diagnostics test fails, Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Boonie99]

Hi @MrRobot, thank you for your detailed input.

To address your points -

a) No s/w or h/w changes have been made

b) I have not yet tried a different adapter as I need to source one.  However it will charge briefly ever time I plug it in, then stops.

c) Laptop is Pavilion 14-al

d) I have uninstalled the stated driver – it did not work.  However as the battery is internal and integral, I cannot remove it without taking the cover off, and I assume this will invalidate the warranty

e) Not able to do a hard reset as cannot remove the battery

f) Ran updates for various drivers, only a couple needed updating. No change.

g) As stated in my original post, I’ve performed a series of diagnostics with it on power (fail), and discharging (pass).     The fail code referred to  “Primary_TestresultString: BLOWN_FUSE”      I’m not sure what fuse this refers to, but a blown fuse means it would not work at all, whereas this does some of the time.    Full details in the original post.

I will try to find another cable but there is a high degree of consistency with the current one, i.e. it works every time for a few seconds then stops...wiggling it etc makes no difference, therefore I suspect it is not the cable.

[DavidSMP · Accepted solution]

@Boonie99,

I read this post. Thanks for replying. It is splendid to hear from you again. Your patience and time are greatly appreciated. You've displayed magnificent commitment, immense patience coupled with sound technical skills to try and resolve the issue. Kudos to you for a job well done. 🙂 As @A4Apollo is out for the day, I am taking over from here.

• Please update the bios and chipset drivers from this link: http://hp.care/2syreDe   and follow the on-screen instructions to update them.
• You could do a hard reset on the computer for sealed internal batteries by following the steps from this link: http://hp.care/2nwQ054
• Then run battery diagnostics on the computer from this link: http://hp.care/2uoegKc (Run the battery tests and AC adapter tests under component tests)

If diagnostics fail, then make a note of the failure code and contact HP phone support to get the computer serviced or the battery replaced.

There is more to it than meets the eye. 

HP Technical Support can be reached by clicking on the following link: http://hp.care/2moMFSc  

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If diagnostics pass, then follow the steps from this link: http://hp.care/2sG5VC8 (HP Notebook PCs - Testing and Calibrating the Battery (Windows)

To improve the battery's performance then follow all the prescribed steps from this link: http://hp.care/2wjtbCf (HP Notebook PCs - Improving Battery Performance (Windows)

Good luck and break some good news that is music to your ears and mine!

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Boonie99]

Thanks very much.   It is now working properly.   Thanks for your help.

[DavidSMP]

@Boonie99,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[JustinXD]

Hi @Bonne99,

I have the same problem with my HP Envy 15t-j000. Which one of the recommended methods had solved your problem?

Thanks

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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Thank you.