The camera on my HP 14" chromebook is not working on any apps. I have tried power washing

[nct1215]

The camera does not work in the Camera app, zoom, or hangouts.  I have tried power washing several times but it still does not work.  The privacy permissions is open to allow use of the camera but it still does not work

[VikramTheGreat]

Hi @nct1215,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

if your HP 14" Chromebook’s camera isn’t working in any app, even after a Powerwash, that suggests it's likely a hardware issue or deep-level system permission problem.

Please try the steps shared below and let me know if this helps.

1. Try the built-in Camera app

• Open the Camera app from the launcher.
• Does it show an error like "Camera unavailable" or just a black screen?
  • If it does, → likely a hardware issue.
  • If it opens but doesn’t work in other apps (e.g., Zoom, Meet) → likely permissions.

2. Check Permissions

• Go to Settings > Privacy and Security > Site Settings.
• Under Permissions, go to Camera.
• Make sure the correct camera is selected and that no apps are blocked.
• Try toggling Ask before accessing (recommended) on/off.

3. Try Guest Mode

• Log out.
• Select Browse as Guest on the login screen.
• Open the Camera app — if it still doesn’t work, it’s not a user profile issue.

4. Diagnostics App

• Press Search + Esc and type Diagnostics.
• Run the Camera test if available — does it detect the camera?

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support