The drive light is either off or is stuck on white and not blinking. The laptop is also unfunctional

[Atharv_G]

The indication of driver being functional is not working, it either freezes on a white continuous light or is not on at all, when this happens the laptop is also dead with a black screen and nothing is functional at all. The screen is on but it is stuck on black and no cursor, I cant even open the task manager and each time it happens, I have to hard restart my laptop to make it functional. It happens when i play games or just surf the browser and it suddenly freezes with  a dead black screen and the driver light is also stuck. This happens for about 8 to 10 times a day. I have also diagnosed it multiple times but at that time it works ompletely fine and all the tests are passed with no errors. I had also tried to updated my drivers but the issue is still there, I had even tried to reinstall windows but it didn't worked either.

[Nal_NR]

Hi @Atharv_G,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Pavilion Gaming - 15-Ec1051ax laptop is freezing with a continuous white light or not turning on at all, it could be due to several potential issues, ranging from hardware problems to software glitches. Here are some troubleshooting steps to help identify and possibly resolve the problem

Perform a Hard Reset:

• Shut down the laptop.
• Disconnect all external devices (USB drives, external monitors, etc.).
• Remove the power adapter and, if possible, the battery.
• Press and hold the power button for about 15 seconds to discharge any residual power.
• Reconnect the power adapter (and battery) and try to boot the laptop again.

2. Check the Power Supply:

• Ensure that the power adapter is working properly. Try using a different power outlet or a known working adapter if possible.
• Check the power port on the laptop for any visible damage.

Boot into Safe Mode:

• Restart the laptop and press F8 repeatedly to bring up the Advanced Boot Options menu.
• Select Safe Mode and see if the laptop boots into Windows. If it does, you can perform a system restore or check for driver issues from within Safe Mode.

4. Update BIOS and Drivers:

• Check if there are any BIOS updates available for your laptop on the HP support website.
• Ensure all your drivers are up to date, especially the graphics and chipset drivers.

Run HP Diagnostics:

• HP laptops come with built-in diagnostic tools that can help identify hardware issues.
• Restart your laptop and press Esc repeatedly until the Startup Menu appears.
• Press F2 to open the HP PC Hardware Diagnostics menu.
• Run a full system test to check for any hardware failures.

Check for Overheating:

• Overheating can cause the laptop to freeze or shut down. Ensure that the laptop’s vents are not blocked and that it is placed on a hard, flat surface.
• Consider cleaning the vents and fans to remove any dust buildup.

Reseat RAM and Storage:

• Sometimes, reseating the RAM and storage devices can resolve hardware-related issues.
• If you are comfortable opening your laptop, carefully remove and reinsert the RAM and storage drive.
• If none of the above steps resolve the issue, it might be a hardware fault that needs professional attention.
• Visit the HP Support page to contact customer service or find an authorized service center.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Atharv_G]

I appreciate the help and I also tried all your suggestions, but none of them worked and the problem is still there. The laptop keeps on freezing time to time.

[Nal_NR]

Hi @Atharv_G ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!