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‎06-20-2021 08:06 AM - last edited on ‎06-20-2021 01:43 PM by Retired

HP Recommended
Product: HP Envy x360 13-ar0016nf
Operating System: Microsoft Windows 10 (64-bit)

Hello, I live in France. I bought an HP Envy X360 13-ar0016nf computer. The fan makes a lot of noise, and this noise is incessant. I have to take a look at it again and see if it is working properly. I would like to buy a new fan but I can't find one on the Internet, despite my research...Would you have any ideas?
It says on the fan : DC Brushless MODEL ND75C23, DELTA ELECTRONICS INC, MADE IN CHINA.
Thank you in advance!

Translated with www.DeepL.com/Translator  (free version)

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1 person had the same question
3 REPLIES 3

‎06-23-2021 11:55 AM - edited ‎06-23-2021 11:58 AM

HP Recommended

@Brushless34

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers to check the available service options to replace the parts.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎06-24-2021 12:42 AM

HP Recommended

Hello, first of all, in the first message, I received only the mention "I am an HP employee". So I clicked on Flag Post, I thought it was weird to only see this message. Sorry 😕
As far as my problem is concerned, the reason I'm asking for help on the forums is because I've obviously already exhausted all avenues of recourse; I've already contacted the retailer where I bought it, the retailer's parts department, HP's customer service, support. I have already done everything possible and no one seems to be able to help me. If you can't do anything for me then I bought a very expensive PC from HP, which is not working properly after just one year, and where the after sales service is unable to help me.

 

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‎06-24-2021 02:30 PM

HP Recommended

@Brushless34

Thank you for posting back. 

 

Don't worry as I'll be glad to help to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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