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‎09-22-2020 08:13 PM

HP Recommended
Product: 15-ay503TX
Operating System: Microsoft Windows 10 (64-bit)

We got the fan replaced 6 weeks ago but the problem persists. When we took it back the vendor says your fan is damaged again and needs replacement. We got it checked by 2 more people and both have tried their expertise. We have followed the instructions on the website. We are not getting any warranty with fan replacement. So what are the options here. 

2 REPLIES 2

‎09-22-2020 08:27 PM

HP Recommended

Hey, I'm not a professional, but have you checked the system temperatures? I use a third party program by a well-known brand, NAXT. They make computers. Anyway, check to see if you computer isn't always heating up.

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‎09-26-2020 08:55 AM

HP Recommended

@BJ98

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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