The laptop does not see usb cable

[K9Minsk]

Hello, have a problem with HP250G4 (M9S81EA), does not want to install cable cars diagnostics. After installing the drivers of the cable, win10-64 can not define it. All the drivers are installed on a laptop and working properly. The cable is the same worker checked on another laptop. None of the tips Google does not help struggling for 3 days with this problem. I am hope for your help.

usb- device not recognized
Last yusb device connected to your computer, does not work properly and windows can not identify him.

The request failed usb device descriptor

I have installed on this laptop Win 7.8.10 and the device is still not working, I think it's a hardware issue of the laptop. But at the same time, other usb devices work properly on it ...

<element name="Application" type="Description" sequence-id="3">
<attribute name="a0" value="HPAdvSysDiag_USBPort"/>
<attribute name="a1" value="5.9.0.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="09/11/2015"/>
<attribute name="p2" value="F.1A"/>
<attribute name="p3" value="96.39"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p0" value="2015-12-26 22:45:56"/>
<attribute name="p10" value="0"/>
<attribute name="d15" value="F3"/>
<attribute name="a4" value="00.00.00.34"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="94L7PW-7R07T8-XD7WMF-8D7403"/>
<attribute name="e0" value="434"/>

[K9Minsk · Accepted solution]

Somebody help or not?

[K9Minsk]

Everything is clear, experts in HP no longer never buy your products .....

[K9Minsk]

**bleep** support!!!!!!!