The letter L on the keyboard does not work properly.

[DH2227]

The letter L on the keyboard does not work properly.

Can I get a new laptop? My DOA has been approved. I just haven't received a return label.

[A_Gayathri]

Hi @DH2227,

Welcome to the HP Support Community

I understand DOA has been approved Looking for the new unit 

To assist better:

• May I know the case id please share the details in private 

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.