The microphone is not working, and the drivers for some devices are not updating.

[etopieto]

Greetings!

The microphone is not working, and the drivers for some devices are not updating. Need your assistance.

Thank You.

[Paul_Tikkanen]

Hi:

Install the AMD Chipset drivers for the Ryzen processors and that should install most of those devices that need drivers.

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers

If your notebook has the onboard AMD graphics adapter the audio is installed by the AMD graphics driver.

The rest of the audio devices are installed by the Realtek audio driver.

15,6-дюймовий ноутбук HP 15-e2000 (2J4V9AV) Завантаження програмного забезпечення та драйверів | Слу...

[etopieto]

Some drivers are installed. But there is no microphone in devises list and video adapter is STANDART (Microsoft) (AMD RADEON needed)

[Paul_Tikkanen]

Here is the link to the AMD graphics driver from your notebook's support page:

15,6-дюймовий ноутбук HP 15-e2000 (2J4V9AV) Відомості про програмне забезпечення та драйвери

Here is the link to the Realtek audio driver from your notebook's support page:

15,6-дюймовий ноутбук HP 15-e2000 (2J4V9AV) Відомості про програмне забезпечення та драйвери

Can you tell me in English what the names of the devices are with the ! marks, and post the hardware ID's for them?

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[etopieto]

Display Driver - DONE.

But there is still no microphone . On image belo you can see that there are no Intput devises

[etopieto]

Screenshots with devises ID below

[Paul_Tikkanen]

For the 0003 device, you need this driver:

HP ProBook 455 G8 Notebook PC Відомості про програмне забезпечення та драйвери

The 1022-15E2, I believe is the reason the Microphone isn't working.

I posted a discussion to solve that problem a while back.

Read through it and the solution is toward the end.

Solved: Unkown drivers - HP Support Community - 8671994

[etopieto]

AMD Multimedia Co-processor installed but there is no result.

[Paul_Tikkanen]

Unfortunately, I don't have any other ideas for you to try.

Are there driver updates pending to be installed that would be listed in the advanced options section of Windows Update?

[etopieto]

Nope, zero