The percentage does not change. WHAT to do

[maks17]

I have this problem. The battery percentage on my laptop does not change, does not fall or rise. Although it is running down and charging, the laptop does not show it.

[Max3Aj]

@maks17, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Pavilion 15-eh3000 is not updating the battery percentage (it stays stuck even though it's charging or discharging), it’s often a sign of a software/driver glitch, battery controller miscommunication, or rarely, a hardware issue.

Let's go step-by-step to resolve this:

✅Perform a Battery Reset (EC Reset)

This can clear glitches in the embedded controller (EC), which manages battery reporting.

Steps:

1. Shut down the laptop.
2. Unplug the charger.
3. Press and hold the power button for 15-20 seconds.
4. Plug the charger back in and power on the laptop.

Check if the battery percentage now changes.

✅Run Battery Troubleshooter

Windows has a built-in troubleshooter for power-related issues.

Steps:

1. Press Windows + I → Go to System > Troubleshoot > Other troubleshooters.
2. Scroll down to Power, then click Run.
3. Let it complete and apply any suggested fixes.

✅Reinstall Battery Drivers

Sometimes, the Microsoft ACPI battery driver gets stuck or corrupted.

Steps:

1. Press Windows + X → Click Device Manager.

2. Expand Batteries.

3. Right-click on:

• Microsoft AC Adapter
• Microsoft ACPI-Compliant Control Method Battery

4. Click Uninstall device for both.

5. Restart your laptop. Windows will reinstall them automatically.

✅Update BIOS and Chipset Drivers

Incorrect battery reporting can sometimes be fixed by updating your BIOS and chipset.

1. Go to HP Software & Driver Downloads.
2. Enter your product: HP Pavilion 15-eh3000 or serial number.
3. Download and install:

• The latest BIOS update.
• Chipset or AMD drivers.

✅Use HP Hardware Diagnostics (Battery Check)

Let’s see if HP detects a hardware fault.

Steps:

1. Press Esc repeatedly when powering on → Press F2 for HP Diagnostics.
2. Select Component Tests > Power > Battery.
3. Run the Battery Check.

Let me know what result you get (like “Primary battery passed/failed”).
 

Try checking in BIOS: Restart and press Esc > F10 > See if battery percentage is shown correctly there.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support