The "r" and "w" keys on my omen 15 are not working.

[zack__n]

This has been going on for about a year now, but it has recently gone from just the "r" key to the r and w key. Its a major issue that I have seen throughout the community and I need to either get a permanent fix or a replacement. It seems to be a hardware issue that from what I have seen has no permanent fix. Please help me.

[Elohi_NR]

Hi @zack__n,

Welcome to the HP Support Community. 

I'd like to help!

Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

Update the BIOS 

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, and press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

Hope this helps! Keep me posted. 

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