The rgb of macro buttons won't turn off

[Johan_Ortiz]

Hello good evening, I have a problem with my laptop and that is that the rgb of the macro buttons does not turn off, I already tried to update drivers, the omen gaming hub software and nothing, I also updated my BIOS and nothing, I don't know what to do.  S/N: 5CD2135HDW P/N: 641H2UA#ABA

[A_Gayathri]

Hi @Johan_Ortiz ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've tried several common troubleshooting steps already. The issue with the RGB lights on the macro buttons not turning off could be due to a software or firmware glitch. 

Here are a few additional steps you can try to resolve this issue:
 

1. Check OMEN Gaming Hub Settings

Sometimes, the RGB settings can be overridden by the OMEN Gaming Hub. Here's how to check and adjust the settings:

1. Open OMEN Gaming Hub: Launch the OMEN Gaming Hub application on your laptop.
2. Navigate to the Lighting Section: Go to the "Lighting" tab or section in the app.
3. Adjust Macro Button Lighting: Look for specific settings related to the macro buttons or general keyboard lighting. Try adjusting the settings or turning the lighting off from here.

2. Reset OMEN Gaming Hub

If adjusting the settings doesn’t work, try resetting the OMEN Gaming Hub:

1. Reset Application Settings: Go to Settings > Apps > OMEN Gaming Hub.
2. Reset the App: Click on "Advanced options," then choose "Reset." This will reset the app to its default settings.

3. Reinstall OMEN Gaming Hub

A fresh installation might help if the reset doesn’t resolve the issue.

1. Uninstall the Application: Go to Settings > Apps > OMEN Gaming Hub and click "Uninstall."
2. Download the Latest Version: Visit the official HP website to download the latest version of OMEN Gaming Hub.
3. Reinstall and Check: After reinstalling, check if the RGB lights can be controlled properly.

4. Check Keyboard Firmware Update

Sometimes, a firmware update specifically for the keyboard might be needed.

1. Visit HP Support: Go to the HP Support website.
2. Enter Your Product Number: Search for your specific model (OMEN by HP Laptop 17-ck1021nr).
3. Look for Keyboard Firmware: Check under the "Software and Drivers" section for any keyboard firmware updates.

5. Perform a Power Reset

A power reset can sometimes clear temporary settings or glitches.

1. Turn Off Your Laptop: Shut down the laptop completely.
2. Unplug the Power Cord: Disconnect the power adapter.
3. Press and Hold the Power Button: Hold the power button for about 15 seconds.
4. Reattach the Power Cord and Restart: Plug the power adapter back in and start your laptop.

6. Check for Windows Updates

Sometimes, issues can be resolved with the latest Windows updates.

1. Go to Settings: Open Settings > Update & Security.
2. Check for Updates: Click on "Check for updates" to ensure your system is up to date.

Refer to this document: OMEN by HP Laptop 17-ck1021nr user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Johan_Ortiz]

Hi, I have done all the steps you mentioned and there was no change. Where there was a change was in the Omen light studio, but it was only a few seconds that the lights were off, but then after 2 minutes the lights started flickering and then stayed on with the same red color but with less brightness.

 

In the omen light studio is where I can only change the color of the macro buttons

[A_Gayathri]

Hi @Johan_Ortiz,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!