• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-23-2018 11:37 PM

HP Recommended
Product: hp omen 17-an180an
Operating System: Microsoft Windows 10 (64-bit)

I'm using Hp Omen series laptop. I have noticed that one of my laptop's USB port contains power even though the laptop is switched off. is it a problem or not? asking for the help of the experts. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2018 12:33 AM

HP Recommended

Hi,

Yes it is normal. Some of the USB ports on the notebook have "HP sleep and charge" which means that even if the PC is in a sleep state (off) the ports can be used to charge smartphones etc...

You can see the various ports and specs starting on page 5 of service manual:

http://h10032.www1.hp.com/ctg/Manual/c06001792

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-24-2018 12:33 AM

HP Recommended

Hi,

Yes it is normal. Some of the USB ports on the notebook have "HP sleep and charge" which means that even if the PC is in a sleep state (off) the ports can be used to charge smartphones etc...

You can see the various ports and specs starting on page 5 of service manual:

http://h10032.www1.hp.com/ctg/Manual/c06001792

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎11-26-2018 06:18 PM

HP Recommended

Thanks a lot. Now I have a decent concept of the external component of the laptop.

Was this reply helpful? Yes No

‎11-27-2018 12:21 AM

HP Recommended

Your welcome.

Let me know if you need any further help.

 

All the best,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.