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hpx x2 chromebook
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I thought I should post this because I figured it out and I'd like to save people the trouble.

This is a hardware problem. Don't waste your time resetting and stuff. The glue that holds the lens onto the camera comes loose. I found this out after I broke my screen and had to replace it. Unfortunately if this happens you should probably send it in for warranty work, although if your warrantee has run out, the unit is not difficult to service.  No glue. A guitar pick behind the plastic bezel around the screen pops the screen off without too much difficulty.

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@gwolfe78b

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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