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‎11-28-2024 01:10 PM - edited ‎12-02-2024 03:16 AM

HP Recommended
Product: HP ZBook 15 G5 Mobile Workstation IDS Base Model

I can not connect any Thunderbolt devices to my laptop after a Bios upgrade. 
I have run a test of the Thunderbolt with the internal diagnostics software from boot. No error on Thunderbolt.

My BIOS: Q70 Ver. 01.29.01
Trying to run Thunderbolt Firmware upgrade. Get a error in the log files that it cannot find the Thunderbolt Controller.

USB-C ports are working fine as a USB port.

 

The Thundebolt Controller is listed under devicesmanager as working.
Is it a driver problem? 

 

1 person had the same question
1 REPLY 1

‎12-02-2024 03:24 AM

HP Recommended

This problem is solved. 

Somehow the Thunderbolt driver was replaced or removed. 

This may have been Windows Update or HP Support Assistant.

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