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‎12-27-2020 07:41 PM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 IOT

The top portion of my touch screen does not work by touch. I can use the computer keys to access address bar and top area of the screen but it won't work by touch. the lower two thirds of the screen will work by touch. I have tried doing a reinstall but that doesn't work. the top part of the screen continues to not work by touch. 

the screen is not cracked or broken and the computer has never been dropped.

1 person had the same question
1 REPLY 1

‎01-03-2021 11:41 AM

HP Recommended

@CSom

 

I reviewed your post and I understand that the top portion of the touchscreen is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

When was the last time the touchscreen was working fine?

 

Meanwhile, I recommend you follow the steps in the below article and run a test on the touchscreen to make sure whether it is a software or a hardware issue.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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