• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-01-2020 02:25 AM

HP Recommended
Product: HP Laptop 17-by0xxx
Operating System: Microsoft Windows 10 (64-bit)

When I close my laptop screen, a small piece of the top right corner of the main body of the laptop pops out of the frame. When I open it, that same piece pops back in with a loud snap. When I hold that spot down as I close the screen, it doesn't pop out, but I can feel the surrounding area lifting slightly.

 

I believe something in the hinge came loose or got caught on something, and my mother knows a lot about computers so she might be able to fix it herself, but I thought I should mention it to HP support first.

2 people had the same question
1 REPLY 1

‎06-01-2020 02:27 AM

HP Recommended

EDIT TO ABOVE: Also, as I realized when I took a closer look after closing the laptop, it is visibly not fully closed on the right half.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.