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‎02-26-2022 10:51 AM - last edited on ‎02-26-2022 11:59 AM by Retired

HP Recommended
Product: HP ENVY - 17t-bw000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I don't speak English, so I translated it with Google Translate.

I bought this laptop in the US a few years ago.
Now I live in Korea.


My laptop had a swollen battery for a long time.
So it looks like the notepad is broken.
The mouse moves, but when I click the lower corner, the mouse doesn't click.
So, I want to replace only the touchpad parts.
There are no parts in the Korean service center, and they say that they cannot fix it because it was not purchased in Korea.
Can I buy in the US and ship to Korea?
Or if you tell me the name of the product, I will find it on aliexpress and purchase it.

 

Disappointed by HP's overly selfish tactics in Korea, my last hope is to contact HP in the US.

Please send your reply to the email address below. thank you.

 

Email : [Personal Information Removed]

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2022 11:02 AM

HP Recommended

Replies will only be posted to the forum.

 

 

It is a Synaptics touchpad. The HP part number is  L20701-001

"Can I buy in the US and ship to Korea?" That is something totally out of our control. You will have to use your own resources.

 

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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1 REPLY 1

‎02-26-2022 11:02 AM

HP Recommended

Replies will only be posted to the forum.

 

 

It is a Synaptics touchpad. The HP part number is  L20701-001

"Can I buy in the US and ship to Korea?" That is something totally out of our control. You will have to use your own resources.

 

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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