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‎08-15-2017 09:10 AM

HP Recommended

Yes, it passes the touch pad test as I stated before but it still does not function well enough to use on a regular basis. I am going to try resetting to factory specs again and see if that helps. Nothing to lose because it can't be used like this...

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‎08-15-2017 09:19 AM

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@Den942

 

Thanks for letting me know. 

 

Sure, let's hope for the best! Cheers! 

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‎08-15-2017 04:04 PM

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Did a complete reinstall. Everything worked fine up to the point it wanted an e-mail address to log into Microsoft. Then it locked up. Keyboard did nothing mouse pad did nothing. I turned it off and back on. It went throught the first part of the set up with the keyboard then stopped with it saying just a moment and has done nothing for ten minutes now. I'll shut it off again and see what happens next, I guess.....

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‎08-15-2017 05:24 PM

HP Recommended

I tried again and it locked up when picking US as the keyboard. I shut it off, took out the battery, held the power button down a while. I put it back together. This time it when through the set up and finished. but, alas, the exact same mouse pad and button problems are still present. I am currently checking for HP updates. I do not expect anything to help at this point. I think I have a target for shotgun practice. The bad part is that my daughter is out $150 for a Lap Top my grand daughter was supposed to have for school. I have a ten year old Dell here that works better than a 1 1/2 year old HP. Sad....

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‎08-16-2017 08:59 AM

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@Den942

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

 

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‎08-18-2017 08:16 PM

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Thanks MKazi.   I'll see if I hear something.

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‎08-28-2017 03:18 PM

HP Recommended

Thanks for the assistance, MKazi. I was contacted and we are working on a solution...

 

I appreciate the help...

 

 

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