Touch pad is uneven and has slight dip when pressed

[Smithmd]

I have an HP Pavilion x360 Convertible 14m-dw0xxx. The right half of the touch pad is noticeably lower than the left half. The left is completely flush with the rest of the laptop, but the right dips about 1 millimeter lower and makes a noticeable lip. The touch pad also has some give to it when pressing down on it. When clicking in the touch pad, it will dip 1 or 2 millimeters before I reach the point where I can actually make the touchpad click. 

[Dragon-Fur]

@Smithmd 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

The underlying issue might be nothing more than a missing or loose screw that holds the touchpad in place.

 Maintenance and Service Guide

Parts and Replacement Procedure on Pages 75-76

That said, it is hard to explain how touchpad screw(s) would loosen without something else going on.

Personal opinion.

What else?

If the battery is inflating / bloated, this would normally cause the touch pad to be pushed outward as opposed to dipping on one side while remaining flush and proper on the other side.  Nonetheless, check the battery when you have the case open to make sure the battery is not in need of replacement.

What else?

If the computer is still in Warranty, reach out to HP Support and submit a case.

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

Post New Question

Scroll to bottom > Ask the Community

NOTES

1. If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.

1. HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
2. If your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminders

• HP Phone numbers you find on the Internet have likely been hijacked.
• HP Support USA does not post public phone numbers.
• HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

Many roads lead to HP Support.

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

(here at the Community)

Open homepage for  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

OR

Some regions in the World offer WhatsApp to connect with HP Support

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

Register your product during first setup or soon afterwards

         Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals >> User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 14m-dw0000 x360 Convertible Laptop PC series