Touch pad mouse not working - yellow light

[dlassitef62]

I have a Toshiba Satellite laptop & the mouse cursor works on the (enter password) screen but once I get to the homepage it won't move, ca you PLEASE assist me with this issue? I KNOW THIS IS AN (HP) SIGHT but any assistance would be great??? dlassiter62

[rose5309]

Thank you so much.

[rose5309]

Thank you very much. Easy fix I never would have figured out.

[Jred75]

I'm also having problem with my touch pad cursor it doesn't work at all tried all types of tricks but nothing. What's weird is that it's telling me it's corrupt #39. But it works when I turn on Linux. Can some help me out please! I have a hp g60-233nr notebook PC/ vista

[TwoPointOh]

Hi Jred75. The drivers are clearly corrupt. Can you uninstall the touchpad drivers and reinstall the latest Vista software.
Synaptics PS/2 Port Touchpad Driver:
https://support.hp.com/us-en/drivers

[Jred75]

Hi twopointoh, I appreciate the time you took to help me out! Although I wish there was good news to tell you , there just isn't any. I tried exactly what you said n even though after the download n restart, each time it said downloaded successfully. So I went in to device manager and it said the download wasn't successful code 1. I was very confuse cause it went from code 39 to code 1. So I decided to redo the entire process over. Once again after the download and the restart it said your download was successful. I again open device manager to verify that I notice that now it's saying it wasn't successful, n that the drivers for this device have not been installed code 28. I'm so confused now more that ever. I really thought that this was the time it was gonna be fixed after all the things I've tried. What am I doing wrong if anything? If you can help it would be deeply appreciated. If you can't thanks for the advice thanks again,

[TwoPointOh]

My pleasure Jred75.  So here are all of the device manager error codes decoded:

1 = This device is not configured correctly. (Code 1)
28 = The drivers for this device are not installed. (Code 28)
39 = Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I think you should use the recovery manager to reinstall the original Touchpad drivers:

Using Recovery Manager to Restore Software and Drivers:
http://support.hp.com/us-en/document/c01868333

If this fails a full recovery might be required to fix this.

[stanbuth]

Thanks, I was just about to return laptop to HP. I must have switched touch pad off unknowingly. Problem solved, thanks

[HazratJee]

Thanks a lot. 

[knicebein]

Exactly,  beautiful solution.      knicebein/NASA