Touchpad Replacement for HP Pavilion x360 - 14m-ba013dx

[Andy1321]

I am assuming my Touchpad needs to be replaced. HP Diagnostics produced Failure ID PLRXM0-91N9QP-GXGJ21-G1Q913. 

The test found a problem with the mouse button. The mouse may need to be replaced.

If the touchpad does need to be replaced, which part number should I purchase? 

[The_Fossette]

@Andy1321,

Welcome to the HP Support Community!

You can purchase all the replacement parts available for your computer from the HP part surfer.

Follow the steps in the below article for detailed instructions.

https://support.hp.com/us-en/document/c00372736

Or you can contact support and they will assist you in ordering the part.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!