Touchpad Replacement

[SolutionSeeker3]

Hello
I have this hp laptop I just had to ask that5 how I can replace it5s t5ouhcpad board because I have bought5 a new palm rest5 for t5his model which is in silver color full it5 doesnt5 have any6 key6board or t5ouhcpad it5 is just5 a frame and like I can easily6 get5 t5he key6board on it5 t5hat5 one new palm rest5 but5 t5he issue is wit5h t5ouchpad board some people say6 it5 can be replaced like heat5 st5aked.
I just5 want5 surit5y6
My6 key6board is not5 behaving correct5ly6 t5his is most5 biggest5 problem on t5his not5ebook.
Please let5 me know if it5 is replaceable before I give my6 palm rest5 t5o local t5echnician.

T%hanks

[Deep_World]

Hi @SolutionSeeker3,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What is the exact HP laptop  number ?
• Did the keyboard and touchpad issues start suddenly, or have they been ongoing for some time?
• Is the keyboard misbehaving across all keys, or only certain ones?

On Touchpad Replacement

• In some models, however, the touchpad is secured with screws or adhesive, making it replaceable. The exact method depends on your specific model.
• If the palm rest you purchased does not include the touchpad, you would typically need to transfer the existing touchpad board if it is removable.

In the meantime kindly try the below troubleshooting steps:  

1. Test with an External Keyboard
   • Connect a USB or Bluetooth keyboard. If that works fine, it helps confirm whether the issue is hardware‑related with the built‑in keyboard.
2. Update/Reinstall Keyboard Driver
   • Press Win + X → Device Manager.
   • Expand Keyboards, right‑click your keyboard driver, and select Uninstall device.
   • Restart your laptop Windows will reinstall the driver automatically.
3. Run HP Hardware Diagnostics
   • Restart your laptop and press F2 repeatedly to enter HP UEFI Diagnostics.
   • Run the Keyboard Test to check if the hardware is functioning correctly.
4. Check Windows Settings

• Go to Settings > Accessibility > Keyboard.
• Make sure features like Filter Keys or Sticky Keys are turned off, as they can affect typing behavior

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World