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‎10-28-2018 03:06 PM

HP Recommended
Product: Probook 450 G0
Operating System: Microsoft Windows 7 (64-bit)

My laptop touchpad and button mouse do not working. error code 64JNR3-8GC91H-QFPJXF-G21C03 and 64JNR3-8GC91H-QFPJXF-G21A03.What do these two codes.I ran HP PC Hardware Diagnostics and it failed.

 

what these two codes mean?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2018 06:58 PM

HP Recommended

 

@baker_street

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

 

The test results shared aren't complete or the test seems to have interrupted in some way, hence I recommend you re-run the test and use the instructions on my private message to get the device repaired/replaced, considering this could be a hardware malfunction, in case the test fails again.

 

That said, the alternate option would be to get yourself an external mouse as it would be a lot easier and cheaper to simply disable the touchpad and use an external device instead.

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-29-2018 06:58 PM

HP Recommended

 

@baker_street

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

 

The test results shared aren't complete or the test seems to have interrupted in some way, hence I recommend you re-run the test and use the instructions on my private message to get the device repaired/replaced, considering this could be a hardware malfunction, in case the test fails again.

 

That said, the alternate option would be to get yourself an external mouse as it would be a lot easier and cheaper to simply disable the touchpad and use an external device instead.

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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