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‎02-29-2024 02:51 PM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV)
Operating System: Microsoft Windows 11

I have the touchpad turned on and the box to leave touchpad on when a mouse is connected unchecked. I take that to mean that when a mouse is connected, the touchpad will turn off, and that when the mouse is disconnected, the touchpad turns back on. That doesn't happen. I have to have the "leave touchpad on" box checked for the touchpad to ever work.

 

Is this just a bug? If not, what's the point of the setting if the touchpad has to be set to be on whether using a mouse or not?

 

And as a side question, I've seen instructions for turning the touchpad on by using the proper function key or by tapping the top left corner of the touchpad. There is no function key for it on this computer, and tapping the corner of the pad does nothing. Is there a shortcut for turning it off and on?

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4 REPLIES 4

‎03-04-2024 10:19 AM

HP Recommended

Here's a video from HP Support about troubleshooting touchpads in Win11:


https://www.youtube.com/watch?v=-9ubfihIt1I



I am a volunteer and I do not work for, nor represent, HP
How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
youtube.com/watch?v=-9ubfihIt1I
Learn how to test and fix the touchpad when it has stopped working properly on HP Notebooks. This video covers performing resets, updating the drivers, and testing the touchpad through HP PC Hardware Diagnostics. Chapters: 00:00 Introduction 00:30 Turn the TouchPad off, then on again 00:48 Perform
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‎03-04-2024 02:21 PM

HP Recommended

I ran the tests and nothing changed. But I did discover a problem. When it says "Leave touchpad on when mouse is connected," it really means "connected," not just turned off. Even with the mouse turned off,  the computer still recognizes the USB adapter as specifically a mouse adapter.

In order to use this option, then, it appears that I have to remove the adapter until I want to use the mouse. It's a mini adapter, so I was accustomed to leaving it in all the time. Most of the time I like to have both the mouse and the touchpad available. It's when I type extensively that I need the touchpad off. A keyboard shortcut would be nice so I didn't have to go into the settings to turn it on and off. This model doesn't have a function key option to turn the touchpad on and off.

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‎03-04-2024 03:57 PM

HP Recommended

Sorry that did not fix it -- as that is all the information I have to provide.



I am a volunteer and I do not work for, nor represent, HP
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‎03-04-2024 04:28 PM

HP Recommended

I created a shortcut for the desktop using the command ms-settings:devices-touchpad to get me to that settings page quickly. 

 

I wonder why HP decided to remove touchpad on/off from the function keys. I wish they hadn't.

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