Touchpad hardware problem?

[misterer]

I think I have a malfunctioning touchpad.  as soon as the computer boots up, the pointer on the screen jumps around continuously, and random programs/window open as if clicked.  This is without touching the screen or touchpad at all.  The only solution I have found is to disable the touchpad and use a USB mouse.  This completely resolves the problem.  I have tried rolling back the touchpad driver without any luck.  Has anyone experienced this before?  Trying to figure out if there is a software solution, or if its bad hardware and need a touchpad replacement

Thanks

[sandytechy20]

@misterer

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that touch pad scrolls on its on. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

When did this issue start?

Did you do any hardware or software changes?

Meanwhile

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Let me know how it goes.

Cheers.